What is the hotel address?
Carretera Punta de Mita Sayulita Km 2, Punta de Mita, Nayarit, 63734, Mexico
Is there valet parking? If so, how does the valet parking work?
We have bellboys that can take your car to the hotel parking lot at the time you arrive
What parking options are available at the hotel?
You can give the car to the bellboys and they will take it to the parking lot or you can leave it by yourself
Can I leave my car in the parking garage after checking out? Will there be an additional charge?
Valet parking complimentary
Is Conrad Punta de Mita an all-inclusive resort?
Conrad Punta de Mita is not an all-inclusive resort, but we offer full services for you to enjoy a wonderful stay at Punta de Mita, Mexico.
Is there an airport nearby?
We have the International airport of Puerto Vallarta “Gustavo Diaz Ordaz” 45 min away from the hotel
How do I get to hotel from the nearest airport?
The closest one is located in Nuevo Vallarta ETN bus company
What’s the best way to get around the city?
By Taxi
Is there housekeeping service?
Yes
What room options are available at the hotel?
We have different 19th categories Ocean partial View, Premier Ocean Front to Penthouse ocean view suite
Can I have ice sent to my room?
Through In-room dining 24/7
I love some of the items in my room, can I purchase them and take home with me?
Pillows, Sheets & Duvets
Are there smoking rooms? And can I smoke in public spaces?
The hotel is smoking free
Do you have room service?
24/7
Do all of your rooms have private baths?
Yes
Are there minibars in the rooms?
Yes
Which room amenities are available at the hotel?
42-inch Flat-screen TV, Nespresso coffee machine, Air-conditioning, Wi-Fi, Tea-making facilities
What are the normal check-in and check-out times?
Check in 3 PM / Check out 12 PM
How many rooms does the hotel have?
324 Rooms
What happens if I damage the guest room?
Guest is charged full cost of damaged property
Can you check in early?
Is subject under availability
What is required to check-in?
Official ID and reservation
Can I store my luggage before or after I check out?
Yes
Will I be charged for an early departure?
It may apply a penalty
Can I have my clothes laundered and dry cleaned?
Just laundered / not dry cleaning for the moment
Do you have a shoe shine service?
Yes, 24/7
If I am traveling on business, what types of services can you support me with?
Shipping, Scan, Copies.
Do you have a gym or fitness center? If so, what type of equipment can I expect?
Yes, electric treadmill, Gym Weights, Core equipment etc
Where can I securely store my valuables?
Each room has a safe
Can I send a package to the hotel?
Yes
Can I bring my pet to the hotel?
Yes
Can a third party pay for my reservation?
You can book through a third party
Does the hotel accept traveler’s checks as payment?
No
What is the Nonrefundable reservations policy?
If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
Will my credit card be charged when I make my reservation?
No
What is your cancellation policy?
Reservations canceled 14 days before the arrival are free of charge. A one-night penalty will be applied for cancellations within 14 days of arrival.
What type of credit cards are accepted at the hotel?
Visa, Mastercard y American Express
Is breakfast included? What kind of breakfast is served at the hotel?
Is not include and we have buffet or a la carte
Do kids stay free?
Kids from 1-4 are free after that age they have to pay
Does your hotel offer currency exchange?
No
Are extra beds or rollaway beds available?
Yes
Is there a limit to how long I can stay?
No
What should I do and see during my stay?
We have different activities inside or outside the hotel
Which popular attractions are close to the hotel? How far is the hotel from each attraction?
Las Islas Marietas, Sayulita & Puerto Vallarta
What are some of the property amenities at the hotel?
3 Pools, Gym, Spa, Gameroom, Library,
What food & drink options are available at the hotel? Does the hotel have restaurants & bars on site?
4 Restaurants 7 bars
Which languages are spoken by the staff at the hotel?
English, Spanish
Does the hotel have a concierge?
Yes
What activities are there to do at the hotel?
We have different activities inside such a Zarandeado, Agave studio, Temazcal, etc. or outside activities like surf, fishing sailing, etc
Does the restaurant have a pool?
3 pool, Family, Adults & Infinity
