What is the hotel address?
Carretera Punta de Mita Sayulita Km 2, Punta de Mita, Nayarit, 63734, Mexico
Is there valet parking? If so, how does the valet parking work?
We have bellboys that can take your car to the hotel parking lot at the time you arrive
What parking options are available at the hotel?
You can give the car to the bellboys and they will take it to the parking lot or you can leave it by yourself
Can I leave my car in the parking garage after checking out? Will there be an additional charge?
Valet parking complimentary
Is there an airport nearby?
We have the International airport of Puerto Vallarta “Gustavo Diaz Ordaz” 45 min away from the hotel
How do I get to hotel from the nearest airport?
The closest one is located in Nuevo Vallarta ETN bus company
What’s the best way to get around the city?
Is there housekeeping service?
What room options are available at the hotel?
We have different 19th categories Ocean partial View, Premier Ocean Front to Penthouse ocean view suite
What type of in-room technology can I expect?
Save energy sensor.
Can I have ice sent to my room?
Through In-room dining 24/7
I love some of the items in my room, can I purchase them and take home with me?
Pillows, Sheets & Duvets
Are there smoking rooms? And can I smoke in public spaces?
The hotel is smoking free
Do you have room service?
Do all of your rooms have private baths?
Are there minibars in the rooms?
Which room amenities are available at the hotel?
42-inch Flat-screen TV, Nespresso coffee machine, Air-conditioning, Wi-Fi, Tea-making facilities
What are the normal check-in and check-out times?
Check in 3 PM / Check out 12 PM
How many rooms does the hotel have?
What happens if I damage the guest room?
Guest is charged full cost of damaged property
What type of room can I book at the hotel?
We have 19 different room category
Can you check in early?
Is subject under availability
How late can we check in?
What is required to check-in?
Official ID and reservation
Can I store my luggage before or after I check out?
Will I be charged for an early departure?
It may apply a penalty
Can I have my clothes laundered and dry cleaned?
Just laundered / not dry cleaning for the moment
Do you have a shoe shine service?
How do I schedule a wake-up call?
Through our PBX department 24/7
If I am traveling on business, what types of services can you support me with?
Shipping, Scan, Copies.
Do you have a gym or fitness center? If so, what type of equipment can I expect?
Yes, electric treadmill, Gym Weights, Core equipment etc
Where can I securely store my valuables?
Each room has a safe
Can I send a package to the hotel?
Can I bring my pet to the hotel?
Can a third party pay for my reservation?
You can book through a third party
Does the hotel accept traveler’s checks as payment?
Does the hotel require any kind of deposit prior to checking-in?
No the web page request a credit card in order to make the reservation
What is the Nonrefundable reservations policy?
If you cancel for any reason, attempt to modify this reservation, or do not arrive on your specified check-in date, your payment is non-refundable.
Will my credit card be charged when I make my reservation?
What is your cancellation policy?
Reservations cancelled 7 days prior to the arrival are free of charge. A one-night penalty will be applied for cancellations within the 7 days of arrival.
What type of credit cards are accepted at the hotel?
Visa mastercard y American Express
Is breakfast included? What kind of breakfast is served at the hotel?
Is not include and we have buffet or a la carte
Do kids stay free?
Kids from 1-4 are free after that age they have to pay
Does your hotel offer currency exchange?
Are extra beds or rollaway beds available?
Is there a limit to how long I can stay?
What should I do and see during my stay?
We have different activities inside or outside the hotel
Which popular attractions are close to the hotel? How far is the hotel from each attraction?
Las Islas Marietas, Sayulita & Puerto Vallarta
What are some of the property amenities at the hotel?
3 Pools, Gym, Spa, Gameroom, Library,
What food & drink options are available at the hotel? Does the hotel have restaurants & bars on site?
4 Restaurants 7 tree bars
What are some popular restaurants close to the hotel?
Hectors Kitchen, Tuna Blanca & Zicatela
What are some popular venues close to the hotel?
Which languages are spoken by the staff at the hotel?
Does the hotel have a concierge?
How do we contact the hotel for reservations?
You can call directly, send an email or book online
How do we contact the hotel for group sales?
You can call or send email
What activities are there to do at the hotel?
We have different activities inside such a Zarandeado, Agave studio, Temazcal, etc. or outside activities like surf, fishing sailing, etc
Does the restaurant have a pool?
3 pool, Family, Adults & Infinity
Who owns the property?
How much much does it cost to stay a night stay at the hotel?
Depends on the category and the season